Disaster Restoration Services in Frederick, MD

Mike is a key member of ServiceMaster Restoration and has been with the company since 2020. He oversees crews and serves as a liaison between insurance companies and customers, ensuring smooth communication and efficient project completion. Mike is dedicated to delivering exceptional service, working closely with the team to provide the best possible customer experience while maintaining the highest standards of professionalism.

Certifications

· IICRC WTR – Water Damage Restoration Technician

· IICRC FSRT – Fire and Smoke Restoration Technician

· IICRC OCT – Odor Control Technician

· IICRC AMRT – Applied Microbial Remediation Technician

· Lead Renovator

· Trauma & Crime Scene Certified

· Blood Borne Pathogens

· Asbestos Supervisor

Angel is the Fire Division and Packout Manager and has been a dedicated member of ServiceMaster Restoration since 2000. With over two decades of experience, Angel provides strong leadership across all operations, ensuring crews meet or exceed industry standards while delivering exceptional customer service. He has contributed to the successful restoration of over 10,000 homes and businesses and is a highly respected, long-tenured leader within the organization.

Certifications

· IICRC WTR – Water Damage Restoration Technician

· IICRC FSRT – Fire and Smoke Restoration Technician

· IICRC OCT – Odor Control Technician

· IICRC HST – Health and Safety Technician

· IICRC UFT – Upholstery and Fabric Cleaning Technician

· IICRC CCT – Carpet Cleaning Technician

· IICRC FCT – Floor Care Technician

· IICRC SMT – Stone, Masonry & Ceramic Tile Cleaning Technician

· IICRC CCMT – Commercial Carpet Maintenance Technician

· IICRC Journeyman Textile Cleaner

· IICRC Journeyman Fire and Smoke Restorer

· IICRC Master Fire and Smoke Restorer

· Packout and Content Control Specialist

· Blood Borne Pathogens Certified

· Asbestos Hazard Awareness Certified

· Mold Hazard Awareness Certified

· Lead Renovator

Ken is the Emergency Services Manager at ServiceMaster Restoration and has been with the company since 2013. As a first responder, Ken is often on site immediately to help homeowners secure and preserve their property while coordinating services to prevent further damage from fire, smoke, or water. With over 10 years in fire restoration and 45 years of fire and rescue service experience, he brings a deep understanding of both the logistical and emotional challenges clients face during a disaster.

Certifications

· IICRC WTR – Water Damage Restoration Technician

· IICRC FSRT – Fire and Smoke Restoration Technician

· IICRC OCT – Odor Control Technician

Douglas is the President of ServiceMaster Restoration and also serves as a Field Estimator, remaining actively involved in day-to-day operations. Since purchasing his first franchise in 1991, he has grown the company to serve Montgomery, Frederick, Howard, Prince Georges, and Washington Counties. With over three decades of experience, Douglas has helped restore more than 40,000 homes and businesses and is recognized for his leadership, integrity, and commitment to both his team and the community.

Certifications

· IICRC WTR – Water Damage Restoration Technician

· IICRC ASD – Applied Structural Drying Technician

· IICRC FSRT – Fire and Smoke Restoration Technician

· IICRC OCT – Odor Control Technician

· IICRC HST – Health and Safety Technician

· IICRC UFT – Upholstery and Fabric Cleaning Technician

· IICRC CCT – Carpet Cleaning Technician

· IICRC AMRT – Applied Microbial Remediation Technician

· IICRC RRT – Carpet Repair and Reinstallation Technician

· IICRC CDS – Commercial Drying Specialist

· IICRC Journeyman Textile Cleaner

· IICRC Journeyman Fire and Smoke Restorer

· IICRC Journeyman Water Restorer

· IICRC Master Fire and Smoke Restorer

· IICRC Master Water Restorer

· Large Loss Certified

· Lead Renovator

· Asbestos Awareness

· Blood Borne Pathogens

· Packout Certified

· Mold and Sewage Certified

· HAZWOPER Certified

· Subrogation Certified

· Certified Mold Remediator

Stephanie is the HR & Office Manager at ServiceMaster Restoration and has been with the company for 4 years. She oversees daily office operations while supporting team members across all departments. She plays a key role in human resources, employee support, and organizational coordination, helping foster a positive and productive work environment. She values clear communication, structure, and teamwork, believing these qualities are essential to maintaining strong internal operations and delivering exceptional service to our customers.

Certifications & Training:

IICRC OCT – Odor Control Technician

IICRC WTR – Water Damage Restoration Technician

IICRC FSRT – Fire and Smoke Restoration Technician

Britany is a Production Coordinator at ServiceMaster Restoration and has been with the company since May 2025. She supports both field and office operations by coordinating jobs, communicating with crews, and providing attentive customer service throughout the restoration process. Britany has developed strong expertise in water damage projects, guiding customers clearly and calmly while gathering the information needed to move jobs forward. She values honesty, teamwork, and patience, believing these qualities are essential to both strong team relationships and customer care.

Certifications & Training

· IICRC WTR – Water Damage Restoration Technician

· Schoox Training in Fire, Mold, Water, Lead/Asbestos, and Customer Service

Mariana is a Production Coordinator at ServiceMaster Restoration and has been with the company since August 2025. She serves as the primary point of contact for customers during home restoration emergencies, coordinating crews, communicating next steps, and ensuring a smooth, well-organized start to the restoration process. She is committed to providing reassurance and clear communication, helping homeowners feel informed and supported during stressful situations. She takes pride in working alongside a skilled, dedicated team to deliver quality service and peace of mind.

Certifications

· IICRC WTR – Water Damage Restoration Technician

Leah is the Business Development Manager at ServiceMaster Restoration and has been with the company since January 2025. In this role, she builds and nurtures relationships with insurance agents, adjusters, property managers, and community partners. She is a key communication link between referral sources and the ServiceMaster team. She oversees marketing strategy, manages the company’s marketing budget, creates social media content, and ensures the accuracy and quality of data within the company’s job systems. Passionate about community engagement, she enjoys connecting with new people and fostering long-term partnerships.

Certifications & Training

· IICRC WTR – Water Damage Restoration Technician

· Schoox Training:

o Website Marketing

o Marketing Fundamentals

o Managing a Sales Team

o Content Marketing

o SEO

o Email Marketing

· Restoration Dash – Marketing Manager Proficiency Certification