Residential & Commercial Restoration Company in Traverse City

Rosella is our Administrative Accounting Assistant. She has 5 years of managerial and customer service experience with a focus in inventory and accounting.

Rosella enjoys spending time with family, loves the outdoors, and is always staying active and on the go. She is always ready for the next adventure!

With over 23 years of experience in the insurance-related industry and 17 years dedicated to restoration, Marisa Sagil is a recognized leader in large loss and commercial disaster recovery. As a National Account Manager for a national and international restoration company, she specializes in coordinating disaster response and cleanup efforts following catastrophic events such as hurricanes, wildfires, pandemics, and civil unrest.

Marisa’s insurance and risk-related career began as a General Manager for an Additional Living Expense/Loss of Use company, where she managed national accounts and oversaw organizational operations. Her transition into restoration was driven by a passion for strategic leadership and a commitment to excellence. Marisa continues to lead through executive leadership roles. Her previous roles in restoration have included SVP and EVP of Sales, among others. Today, she is known for her entrepreneurial mindset, ethical approach, and results-driven execution.

She works with a wide range of technologies including Xactimate, Xactanalysis, T&M Pro, Docusketch, Moisture Mapper, MICA, Matterport, and proprietary software developed by Next Gear. Her ability to adapt to the evolving tech landscape—despite the industry’s slow adoption—has positioned her as a forward-thinking innovator, helping bridge gaps in real-time data and logistical responsiveness.

Marisa has witnessed significant shifts in the restoration industry, from routine claims to high-severity events requiring search and rescue, biohazard cleanup, and full-scale reconstruction. These changes have shaped her strategic approach, emphasizing flexibility, collaboration, and deep industry knowledge. This role has brought a strong human element and empathetic approach to her daily restoration projects.

Her client base includes insurance carriers, adjusters, brokers, agents, risk managers, end users, and facilities teams, with a strong focus on large loss and commercial disaster recovery. Marisa works with large Fortune 500 companies to create risk plans and disaster planning that keep their organizations stable and financially protected. She operates within the standards set by the IICRC and the RIA, ensuring compliance and quality in every project. Marisa is WRT and ASD certified.

Driven by a desire to be a champion for both her team and her clients, Marisa continues to lead with integrity, vision, and a relentless pursuit of excellence in a 24/7/365 industry.

Key Achievements

• Led Cross-Functional Initiatives: Spearheaded a multi-departmental collaboration that streamlined operations and reduced project turnaround time by 25%.
• Strategic Impact: Played a pivotal role in shaping and executing a strategic roadmap that resulted in a 15% increase in customer engagement.
• Innovation & Efficiency: Introduced process improvements that enhanced team productivity and saved over 100 hours annually.
• Recognition: Received top honors with Sales Society for outstanding leadership and contribution to organizational goals. Marisa is a past President and Board Member of the Claims Conference of Northern California. She is currently Education Chair, where she spearheads the educational schedule, curriculum, and student scholarship program. She is also a member of CAA (California Apartment Association) and RIMS Golden Gate. Marisa is in the TOP 5 in sales of a multi-billion-dollar organization.
• Mentorship & Development: Successfully mentored junior team members, fostering a culture of growth and continuous learning. She also takes pride in mentoring students through the CCNC and RIMS organization.

On a personal note, Marisa is married and has three children—one daughter (an angel in heaven) and two sons. She lives in Napa Valley, and her family produces wine. She is a sports enthusiast and a proud dog mom.

Shawn Warren is one of the driving forces behind ServiceMaster ReStore's critical Midwest operations as the Regional Operations Manager. With over 24 years of extensive leadership spanning Project Management, Safety Management, and Operations Management, Shawn is renowned for transforming challenges into opportunities for growth and efficiency.

His expertise is reinforced by multiple advanced certifications, including Lean Thinking Strategies and Safety Management, alongside IICRC certifications in Water, Fire & Smoke, Odor, and Trauma Remediation/Mitigation. A testament to his distinguished service, Shawn was awarded a Certificate of Appreciation for exemplary services rendered to the White House and the White House Communications Agency.

Shawn's strategic vision extends to leading the successful integration of Michigan and Minnesota operations, a move that significantly bolstered regional capabilities. He has assisted in spearheading the implementation of cutting-edge tools to enhance efficiency and ensure meticulous attention to optimize project experiences, restoring peace of mind. Shawn is committed to cultivating talent to advance his region's ability to best serve his communities.

His impressive portfolio includes assisting in over 12 catastrophic events nationwide, ranging from swift responses to California wildfires, major hurricanes, tornadoes, floods, and freeze events, adeptly serving both residential and commercial communities. Shawn personally continues to oversee specialized projects, ensuring high-stakes situations are handled with precision.

When Shawn steps away from the challenging world of disaster restoration, he dedicates his time wholeheartedly to his family. Shawn feels truly blessed by his incredibly supportive wife, two adult sons, three teenage daughters, and two beloved dogs. They cherish time spent at the lake, enjoying the pool, and exploring nature trails with their side-by-sides—a reflection of his enduring drive for adventure and mastery, both at work and at home.

Jessica Brattin is an experienced administrative professional with over 15 years of expertise supporting teams, improving processes, and maintaining high standards of organization and accuracy. She is highly proficient in Microsoft Office programs and brings consistency, reliability, and thoughtful leadership to her work.

Outside of work, Jessica values time with her family and enjoys camping and the outdoors. She takes pride in building strong relationships and creating environments where people feel supported and empowered to do their best work.

Kate is our Digital Marketing Manager and has been with us since 2019. She graduated from Central Michigan University with a Bachelor’s Degree in Advertising and a minor in Psychology. Kate handles all of our digital marketing, social media, graphic design elements, and events. Kate is also certified to teach continuing education classes for insurance agents.

She enjoys volunteering through ServiceMaster and says her most memorable volunteer work was during the 2020 flooding in Sanford, Midland, and the surrounding areas.

Sean is our General Manager. He has been in the industry since 1996. He has a Bachelor of Science degree in Biology and Environmental Science from Central Michigan University. Sean is IICRC certified in WTR, ASD, AMRT, and biohazard/trauma cleanup.

Ashley is our Accounting Specialist. She has over 20 years of customer service experience and 8 years of restoration and collections experience.

When Ashley isn’t at work, she enjoys spending time with her family and her dogs Bumblebee and Sonny. She also loves the outdoors, taking road trips, and reading a good book or listening to true crime podcasts.

Sarah is our Controller. She has over 15 years of experience in accounting, including both public accounting and corporate accounting, as well as 20+ years of sales experience and 15+ years in management. She received her bachelor’s degree in Accounting from Central Michigan University. In addition to her financial duties, Sarah also oversees the sales department.

When Sarah isn’t at work, she enjoys hunting, boating, interior design and flipping houses, and watching NFL games.

Andy joined ServiceMaster in February 2016. In his current role as National Account Manager, he focuses on his partnerships with public entities including but not limited to: cities, counties, specialty districts and schools throughout California. He most notably created the specialized encampment abatement and removal program for ServiceMaster Restoration Services.

Andy has been an integral part of managing highly complex projects such as: biohazard cleanup, encampment abatement services, water and fire mitigation, content restoration, pack out & storage, and building stabilization. He has developed preventative and exposure COVID-19 disinfection plans in which he coordinated daily, weekly and monthly cleanings for cities, counties, multiple State of California departments, sewer districts, facilities, specialty districts and large commercial customers.

Areas of Expertise: Public Entity, Commercial Large Loss Consulting, Encampment Abatement Services

Industries Served: Public Entities, Cities, Counties, State of California, Specialty Districts, Airports, Ports, Sewer Districts, Water Districts, Public works Departments, Detention Centers, Courthouses, Schools/Universities, Healthcare, Large Commercial, Property Management Companies, Pooling Agencies, Excess Insurance Carriers, Commercial & Personal Line Insurance Carriers, Agents, and Brokers

Recent Catastrophic Events: 2017: Northern California Flood, Napa CA Earthquake, Adobe & Atlas Wildfires; 2018: Carr, Camp, Mendocino & Nelson Wildfires; 2019: Kincade & Glass Wildfires; 2020: COVID-19, Riot Board-Ups, LNU/CZU/SCU Lightning Complex Wildfires; 2021:Northern California Atmospheric River; 2023: City of San Francisco Filmore Street Pressurized Water Main Burst; 2025: Palisades and Eaton Wildfires

Education: University of California, Santa Barbara; Bachelor of Arts, Communications

Awards: 2019- Maintenance Superintendents Association (MSA) Vendor of the Year

Jim has been with ServiceMaster by Fuson from the start. Before ServiceMaster, Jim worked for General Motors and was also a hunting guide. He is our Facilities Manager and helps us with everything. He is IICRC certified in water restoration and has worked in every department here.

When Jim isn’t at work, he spends time with his family, hunting, or fishing.

Emily has been with ServiceMaster for over a year and a half and serves as the head administrator for our Flushing, Traverse City, and Midland locations. She specializes in coordinating our administrative operations and ensuring seamless support for our teams and customers alike. Emily is driven by a passion for helping people.

Outside of work, she enjoys kayaking and caring for her plants.