Sam Simon is an IICRC Master Fire & Water Restorer and Master Textile Restorer, serving as a senior restoration expert at ServiceMaster Restoration By Simons. With over 40 years of combined franchise experience in the Chicagoland area, Sam has led and supported the recovery of thousands of residential and commercial properties affected by water damage, fire and smoke loss, mold growth, and large-scale disasters.

Based in Chicago and serving the North Shore, Lake County, and surrounding suburbs, Sam brings deep, hands-on knowledge of how damage spreads in local building types—from high-rise condos along the lakefront to single-family homes in suburban communities. His expertise extends beyond restoration work to include insurance coordination, project management, and advanced mitigation strategies designed to minimize long-term damage and disruption.

Sam holds multiple IICRC Master-level certifications and operates under firm registration #163465, ensuring all work performed meets the highest industry standards. He is also a member of the Restoration Industry Association (RIA), reinforcing his commitment to ongoing education and best practices in disaster recovery.

In addition to his field expertise, Sam is the author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, a practical resource that helps homeowners understand, prevent, and respond to property damage.

Neda Howell serves as the Business Manager for ServiceMaster Restoration By Simons, where she oversees daily operations, internal coordination, and administrative systems that keep projects running efficiently from start to finish.

With a strong focus on organization, communication, and client support, Neda plays a critical role in ensuring that both residential and commercial restoration projects are handled professionally and with attention to detail. She works closely with field teams, leadership, and clients to streamline workflows, manage documentation, and maintain clear communication throughout the restoration process.

Neda is also actively involved in the company’s communications and outreach efforts, supporting the development of blog content, newsletters, and customer-facing materials that help educate homeowners and business owners across Chicago, the North Shore, and surrounding suburbs.

Working alongside Sam Simon, IICRC Master Fire & Water Restorer (#137718), Neda helps uphold the company’s commitment to high-quality service, responsiveness, and customer satisfaction. Her ability to manage complex operations behind the scenes ensures that every project is supported by a well-organized and reliable team.

Shawn Ullenbrauck serves as the Disaster Restoration Manager at ServiceMaster Restoration By Simons, where he oversees the execution of complex restoration projects across Chicago, the North Shore, Lake County, DuPage County, and surrounding suburbs.

Shawn plays a critical role in managing large-scale water, fire, and storm damage losses, coordinating crews, equipment, and timelines to ensure projects are completed efficiently and to the highest industry standards. From initial emergency response through final restoration, he is responsible for keeping projects on track while maintaining clear communication with homeowners, property managers, and commercial clients.

With extensive hands-on experience in disaster recovery, Shawn understands how quickly damage can escalate if not handled properly. He works closely with mitigation teams, contents specialists, and claims coordination to ensure a seamless, full-service restoration process. His ability to manage high-pressure situations and complex job sites makes him a trusted leader for both residential and commercial losses.

Shawn is also known for his strong client communication and professionalism, helping guide customers through the restoration process during some of the most stressful situations they face.

Working alongside CEO Nasutsa Mabwa, Operations Manager Saab Shamoon, Business Manager Neda Howell, Claims Coordinator Peter Ranke, Lead Mitigation Technician Yender Puentes, Fire Cleaning & Contents Department Manager Mark Oh, and IICRC Master Fire & Water Restorer Sam Simon (#137718), Shawn helps deliver reliable, high-quality restoration services throughout the Chicagoland area.

Mark Oh serves as the Fire Cleaning & Contents Department Manager at ServiceMaster Restoration By Simons, where he leads the specialized division responsible for cleaning, restoring, and managing contents affected by fire, smoke, and water damage across Chicago, the North Shore, Lake County, DuPage County, and surrounding suburbs.

Mark oversees all aspects of content restoration, including pack-out services, inventory documentation, textile and upholstery cleaning, electronics restoration coordination, and secure storage. His team plays a critical role in restoring salvageable items and helping homeowners and businesses recover not just their property—but the personal belongings that matter most.

With extensive experience in fire and smoke damage cleanup, Mark understands how soot, odor, and corrosive residues impact a wide range of materials. He ensures that proper cleaning methods are applied based on the type of damage and surface, following industry best practices to maximize restoration success and minimize unnecessary loss.

Mark works closely with mitigation teams, operations leadership, and insurance carriers to ensure accurate documentation and seamless coordination throughout the restoration process. His leadership helps ensure that contents are handled with care, tracked properly, and returned in pre-loss condition whenever possible.

Working alongside CEO Nasutsa Mabwa, Operations Manager Saab Shamoon, Business Manager Neda Howell, Claims Coordinator Peter Ranke, Lead Mitigation Technician Yender Puentes, and IICRC Master Fire & Water Restorer Sam Simon (#137718), Mark plays a vital role in delivering full-service restoration solutions throughout the Chicagoland area.

Yender Puentes serves as a Lead Mitigation Technician at ServiceMaster Restoration By Simons, where he leads on-site response efforts for water damage, fire and smoke cleanup, and mold mitigation projects across Chicago, the North Shore, Lake County, DuPage County, and surrounding suburbs.

As a lead technician, Yender is often among the first to arrive after a loss, assessing damage, setting up drying and mitigation equipment, and taking immediate action to stabilize the property. He oversees containment, extraction, and structural drying processes, ensuring that damage is controlled quickly and effectively to prevent further issues.

With hands-on experience in a wide range of restoration scenarios—from flooded basements and burst pipes to fire-related damage—Yender plays a critical role in executing restoration plans with precision and care. He works closely with operations leadership and project managers to ensure every job is performed in accordance with industry standards and company protocols.

Known for his reliability, attention to detail, and strong work ethic, Yender helps ensure that each project starts off on the right foot, setting the foundation for a successful restoration process.

Working alongside CEO Nasutsa Mabwa, Operations Manager Saab Shamoon, Business Manager Neda Howell, Claims Coordinator Peter Ranke, and IICRC Master Fire & Water Restorer Sam Simon (#137718), Yender contributes to the team’s commitment to fast response, high-quality workmanship, and professional service throughout the Chicagoland area.

Pete Perez serves as the Mitigation Manager at ServiceMaster Restoration By Simons, where he leads emergency response and mitigation operations across Chicago, the North Shore, Lake County, DuPage County, and surrounding suburbs.

Pete is responsible for overseeing water damage mitigation, fire and smoke stabilization, and mold containment efforts, ensuring that every project begins with a fast, controlled, and effective response. He manages field crews, equipment deployment, and drying strategies, helping prevent further damage and setting the foundation for a successful restoration process.

With extensive hands-on experience in water extraction, structural drying, and job site management, Pete understands how quickly conditions can worsen without proper mitigation. He works closely with lead technicians, operations leadership, and project managers to ensure that all work is performed according to industry standards and company protocols.

Pete also plays a key role in coordinating with claims and documentation teams, helping ensure that mitigation efforts are properly recorded and aligned with insurance requirements.

Known for his responsiveness, leadership, and attention to detail, Pete helps ensure that ServiceMaster Restoration By Simons delivers consistent, high-quality results during the most critical phase of any loss.

Working alongside CEO Nasutsa Mabwa, Operations Manager Saab Shamoon, Business Manager Neda Howell, Claims Coordinator Peter Ranke, Lead Mitigation Technician Yender Puentes, Fire Cleaning & Contents Department Manager Mark Oh, Disaster Restoration Manager Shawn Ullenbrauk, Cleaning Supervisor Jacqueline Enriquez, and IICRC Master Fire & Water Restorer Sam Simon (#137718), Pete is a key part of delivering full-service restoration solutions throughout the Chicagoland area.

Peter Ranke serves as the Claims Coordinator at ServiceMaster Restoration By Simons, where he specializes in managing the insurance aspects of restoration projects for homeowners and businesses throughout Chicago, the North Shore, Lake County, DuPage County, and the surrounding suburbs.

Peter works directly with clients, insurance carriers, and adjusters to ensure that every claim is properly documented, communicated, and processed. From the initial loss report through final approval, he helps streamline the claims process so property owners can focus on recovery instead of paperwork and confusion.

With a strong understanding of the restoration scope, documentation requirements, and insurance workflows, Peter plays a critical role in ensuring nothing is overlooked. He helps bridge the gap between field operations and insurance providers, ensuring that damage is accurately documented and that projects move forward without unnecessary delays.

Working alongside CEO Nasutsa Mabwa, Operations Manager Saab Shamoon, Business Manager Neda Howell, and IICRC Master Fire & Water Restorer Sam Simon (#137718), Peter supports the company’s commitment to clear communication, transparency, and client advocacy throughout the restoration process.

Saab Shamoon serves as Operations Manager at ServiceMaster Restoration By Simons, overseeing restoration projects across Chicago, the North Shore, Lake County, DuPage County, and surrounding suburbs. He is responsible for coordinating field teams, managing project timelines, and ensuring that every job is completed efficiently and to the highest industry standards.

With hands-on experience in water damage mitigation, fire and smoke restoration, mold remediation, and large-loss response, Saab plays a critical role in translating restoration plans into action. He works closely with technicians, project managers, and leadership to ensure that each phase of the restoration process—from initial emergency response to final completion—is handled with precision and care.

Saab is also deeply involved in quality control and on-site coordination, helping ensure that ServiceMaster Restoration By Simons consistently delivers reliable results for both residential and commercial clients. His ability to manage complex jobs and maintain clear communication between teams and clients makes him a key part of the company’s operational success.

Working alongside CEO Nasutsa Mabwa and IICRC Master Fire & Water Restorer Sam Simon (#137718), Saab helps uphold the company’s commitment to professionalism, responsiveness, and high-quality restoration services throughout the Chicagoland area.

Jacqueline Enriquez serves as the Cleaning Supervisor at ServiceMaster Restoration By Simons, where she leads specialty cleaning operations for residential and commercial properties across Chicago, the North Shore, Lake County, DuPage County, and surrounding suburbs.

Jacqueline oversees cleaning crews responsible for post-loss cleanup, including fire and smoke residue removal, water damage-related cleaning, and detailed specialty cleaning services. She ensures that all work is performed to the highest standards, with a strong focus on thoroughness, safety, and attention to detail.

With hands-on experience in a wide range of cleaning scenarios—from soot-affected interiors to post-mitigation cleanup—Jacqueline plays a key role in restoring properties to a clean, safe, and livable condition. She coordinates closely with mitigation, contents, and operations teams to ensure a seamless transition between phases of the restoration process.

Known for her organization, consistency, and commitment to quality, Jacqueline helps maintain the cleanliness and professionalism clients expect throughout the recovery process.

Working alongside CEO Nasutsa Mabwa, Operations Manager Saab Shamoon, Business Manager Neda Howell, Claims Coordinator Peter Ranke, Lead Mitigation Technician Yender Puentes, Fire Cleaning & Contents Department Manager Mark Oh, Disaster Restoration Manager Shawn Ullenbrauk, and IICRC Master Fire & Water Restorer Sam Simon (#137718), Jacqueline contributes to delivering complete restoration solutions throughout the Chicagoland area.

Emanuel Villareal serves as an Estimator at ServiceMaster Restoration By Simons, where he is responsible for evaluating property damage and developing detailed, accurate restoration scopes for residential and commercial clients across Chicago, the North Shore, Lake County, DuPage County, and surrounding suburbs.

Emanuel is often one of the first points of contact after a loss, conducting on-site assessments to determine the extent of water, fire, mold, or storm-related damage. He works closely with homeowners, property managers, and insurance representatives to ensure that all affected areas are properly documented and included in the restoration plan.

With a strong understanding of restoration workflows and insurance requirements, Emanuel helps bridge the gap between field operations and claims processing. His estimates are designed to reflect the full scope of work needed, helping prevent delays, missed items, and unexpected costs later in the project.

Emanuel collaborates closely with mitigation teams, operations leadership, and claims coordination to ensure a smooth transition from assessment to execution. His attention to detail and clear communication help clients feel confident in the process from the very beginning.

Working alongside CEO Nasutsa Mabwa, Operations Manager Saab Shamoon, Business Manager Neda Howell, Claims Coordinator Peter Ranke, Mitigation Manager Pete Perez, Lead Mitigation Technician Yender Puentes, Fire Cleaning & Contents Department Manager Mark Oh, Disaster Restoration Manager Shawn Ullenbrauk, Cleaning Supervisor Jacqueline Enriquez, and IICRC Master Fire & Water Restorer Sam Simon (#137718), Emanuel plays an important role in delivering complete restoration solutions throughout the Chicagoland area.

Kimberly Lima serves as an Administrative Assistant at ServiceMaster Restoration By Simons, where she supports daily operations and ensures smooth communication between clients, field teams, and office staff across Chicago, the North Shore, Lake County, DuPage County, and surrounding suburbs.

Kimberly is often one of the first points of contact for homeowners and businesses seeking help. She assists with scheduling, job coordination, documentation, and client communication, helping ensure that every project starts off organized and on track. Her role is essential in keeping internal systems running efficiently and making sure that important details are handled accurately and promptly.

With a strong focus on responsiveness and professionalism, Kimberly helps guide clients through the early stages of the restoration process, answering questions and connecting them with the appropriate team members. Her attention to detail and commitment to customer service contribute to a positive experience during what is often a stressful time.

Working alongside CEO Nasutsa Mabwa, Operations Manager Saab Shamoon, Business Manager Neda Howell, Claims Coordinator Peter Ranke, Mitigation Manager Pete Perez, Lead Mitigation Technician Yender Puentes, Fire Cleaning & Contents Department Manager Mark Oh, Disaster Restoration Manager Shawn Ullenbrauk, Cleaning Supervisor Jacqueline Enriquez, Estimator Emanuel Villareal, and IICRC Master Fire & Water Restorer Sam Simon (#137718), Kimberly plays an important role in supporting the company’s ability to deliver reliable, well-coordinated restoration services throughout the Chicagoland area.