24/7 Emergency Disaster Restoration in Chico, CA

Tsi-Yaa Bolanos has been with the company for 3 years and specializes in customer service and cleaning operations. She is dedicated to delivering high-quality results while ensuring a positive experience for every client she serves. Tsi-Yaa is highly motivated and is currently working toward becoming fire certified, demonstrating her commitment to professional growth and expanding her skill set within the industry.

In her free time, she enjoys going to the gym, listening to music, cooking, and spending time with her family.

Andrew has been with ServiceMaster since 2016, beginning his career as a biller and estimator and advancing into a role specializing in compliance and estimating. He holds IICRC certifications in water mitigation and restorative drying and currently oversees operations for the Reno, Sacramento, and Chico branches. One of Andrew’s top priorities is developing the people he works with, and he remains focused on expanding both his team and territory in the years ahead.

Outside of work, Andrew and his wife have been together since 2009 and married in 2019. They have two sons and are an active, sports-oriented family. Much of their free time is spent around club soccer, traveling, and snowboarding together. Andrew also spent several years coaching, an experience that continues to influence his leadership style today.

Andy joined ServiceMaster in February 2016. In his current role as National Account Manager, he focuses on his partnerships with public entities including but not limited to: cities, counties, specialty districts and schools throughout California. He most notably created the specialized encampment abatement and removal program for ServiceMaster Restoration Services.

Andy has been an integral part of managing highly complex projects such as: biohazard cleanup, encampment abatement services, water and fire mitigation, content restoration, pack out & storage, and building stabilization. He has developed preventative and exposure COVID-19 disinfection plans in which he coordinated daily, weekly and monthly cleanings for cities, counties, multiple State of California departments, sewer districts, facilities, specialty districts and large commercial customers.

Areas of Expertise: Public Entity, Commercial Large Loss Consulting, Encampment Abatement Services

Industries Served: Public Entities, Cities, Counties, State of California, Specialty Districts, Airports, Ports, Sewer Districts, Water Districts, Public works Departments, Detention Centers, Courthouses, Schools/Universities, Healthcare, Large Commercial, Property Management Companies, Pooling Agencies, Excess Insurance Carriers, Commercial & Personal Line Insurance Carriers, Agents, and Brokers

Recent Catastrophic Events: 2017: Northern California Flood, Napa CA Earthquake, Adobe & Atlas Wildfires; 2018: Carr, Camp, Mendocino & Nelson Wildfires; 2019: Kincade & Glass Wildfires; 2020: COVID-19, Riot Board-Ups, LNU/CZU/SCU Lightning Complex Wildfires; 2021:Northern California Atmospheric River; 2023: City of San Francisco Filmore Street Pressurized Water Main Burst; 2025: Palisades and Eaton Wildfires

Education: University of California, Santa Barbara; Bachelor of Arts, Communications

Awards: 2019- Maintenance Superintendents Association (MSA) Vendor of the Year

With over 23 years of experience in the insurance-related industry and 17 years dedicated to restoration, Marisa Sagil is a recognized leader in large loss and commercial disaster recovery. As a National Account Manager for a national and international restoration company, she specializes in coordinating disaster response and cleanup efforts following catastrophic events such as hurricanes, wildfires, pandemics, and civil unrest.

Marisa’s insurance and risk-related career began as a General Manager for an Additional Living Expense/Loss of Use company, where she managed national accounts and oversaw organizational operations. Her transition into restoration was driven by a passion for strategic leadership and a commitment to excellence. She continues to lead through executive roles, having previously served as SVP and EVP of Sales, among others. Today, she is known for her entrepreneurial mindset, ethical approach, and results-driven execution.

She works with a wide range of technologies including Xactimate, Xactanalysis, T&M Pro, Docusketch, Moisture Mapper, MICA, Matterport, and proprietary software developed by Next Gear. Her ability to adapt to the evolving tech landscape—despite the industry's slow adoption—has positioned her as a forward-thinking innovator, helping bridge gaps in real-time data and logistical responsiveness.

Marisa has witnessed significant shifts in the restoration industry, from routine claims to high-severity events requiring search and rescue, biohazard cleanup, and full-scale reconstruction. These changes have shaped her strategic approach, emphasizing flexibility, collaboration, and deep industry knowledge. Her work brings a strong human and empathetic element to complex restoration projects.

Her client base includes insurance carriers, adjusters, brokers, agents, risk managers, end users, and facilities teams, with a strong focus on large loss and commercial disaster recovery. She works with Fortune 500 companies to create risk and disaster planning strategies that keep organizations stable and financially responsible. She operates within IICRC and RIA standards and holds WRT and ASD certifications.

Driven by a desire to be a champion for both her team and her clients, she continues to lead with integrity, vision, and a relentless pursuit of excellence in a 24/7/365 industry.

Key Achievements

• Led cross-functional initiatives that streamlined operations and reduced project turnaround time by 25%.
• Contributed to a strategic roadmap resulting in a 15% increase in customer engagement.
• Introduced process improvements that enhanced productivity and saved over 100 hours annually.
• Received top honors with Sales Society for leadership and organizational contributions; past President and Board Member of the Claims Conference of Northern California; current Education Chair for curriculum and scholarship programs; member of CAA and RIMS Golden Gate; ranked in the top 5 in sales within a multi-billion-dollar organization.
• Mentored junior team members and supported student development through CCNC and RIMS.

On a personal note, she is married with three children (including one daughter who has passed away and two sons). She lives in Napa Valley, where her family produces wine, and she enjoys sports and spending time with her dogs.

With ServiceMaster since 2021, Tevon specializes in customer service and water and mold damage restoration. He takes pride in providing dependable support and clear communication to customers during challenging situations, helping ensure a smooth and positive experience from start to finish.

Outside of work, Tevon enjoys going to the gym and relaxing by watching movies.

Dominick Lowers has been with the company for three years and specializes in customer service and reliability. He takes pride in being dependable and ensuring clients receive consistent, high-quality support throughout their experience. Dominick is currently working toward earning his Water Restoration Technician (WRT) certification to further expand his skills and better serve customers.

Outside of work, he enjoys going to the gym and DJ’ing, blending discipline with creativity in both his professional and personal life.

Boris Erlikh has been with ServiceMaster since 2009 and brings more than 15 years of experience in large-scale commercial disaster recovery and restoration. Over the course of his career, he has supported mitigation and recovery efforts across more than 200 million square feet of commercial property nationwide, working closely with leading global property and asset management firms including CBRE, JLL, and Cushman & Wakefield.

He specializes in managing complex, high-stakes loss events involving water, fire, and catastrophic damage, with a focus on rapid response, operational precision, and minimizing business interruption. He is known for his hands-on approach, accountability, and commitment to availability—ensuring clients have immediate access to decision-makers and that experienced crews are mobilized quickly to stabilize assets and protect value.

A core professional priority for Boris is helping clients mitigate risk, reduce liability, and maintain continuity during disruptive loss events. Throughout his tenure, he has supported teams through some of the most challenging catastrophes in recent U.S. history, consistently delivering high-quality workmanship and dependable outcomes under pressure.

Outside of work, he enjoys baking artisan bread, exercising, and spending time with friends and family.