Disaster Restoration Services in Concord, CA

With experience in the restoration industry since 2019, Christopher brings a strong customer-focused approach supported by a background in criminal justice. He specializes in customer service, is bilingual, and excels as a team leader and problem solver, helping to ensure clear communication and positive outcomes for both customers and team members.

Outside of work, Christopher enjoys staying active through physical training and boxing. He values spending quality time with his family as well.

With experience in the restoration industry since 2004, this Operations Supervisor brings extensive expertise in both commercial and residential restoration. Known for reliability, leadership, and strong technical knowledge—particularly in water damage restoration—he has earned recognition as Employee of the Year for his dedication and outstanding performance.

He excels at managing complex restoration projects while mentoring and training team members, sharing valuable hands-on knowledge to support team success. His approach emphasizes efficient solutions, high-quality workmanship, and exceptional customer care.

A key professional priority is staying current with industry best practices and evolving restoration techniques to support continued growth for both himself and his team.

Outside of work, he enjoys spending time with his family, traveling, playing soccer with friends, and attending concerts—especially those featuring salsa music.

With experience in the restoration industry since 2012, he brings over a decade of expertise supported by a strong background in project execution and customer service. He holds an associate degree in Small Business Administration from CSUC (1989–1991) and has additional hands-on experience as a drywall finisher for three years.

Outside of work, he enjoys staying active at the gym, going for walks, watching movies, and traveling.

With over 23 years of experience in the insurance-related industry and 17 years dedicated to restoration, Marisa Sagil is a recognized leader in large loss and commercial disaster recovery. As a National Account Manager for a national and international restoration company, she specializes in coordinating disaster response and cleanup efforts following catastrophic events such as hurricanes, wildfires, pandemics, and civil unrest.

Marisa’s insurance and risk-related career began as a General Manager for an Additional Living Expense/Loss of Use company, where she managed national accounts and oversaw organizational operations. Her transition into restoration was driven by a passion for strategic leadership and a commitment to excellence. She continues to lead through executive leadership roles, including previous positions as SVP and EVP of Sales. Today, she is known for her entrepreneurial mindset, ethical approach, and results-driven execution.

She works with a wide range of technologies including Xactimate, Xactanalysis, T&M Pro, Docusketch, Moisture Mapper, MICA, Matterport, and proprietary software developed by Next Gear. Her ability to adapt to the evolving tech landscape—despite the industry’s slow adoption—has positioned her as a forward-thinking innovator, helping bridge gaps in real-time data and logistical responsiveness.

Marisa has witnessed significant shifts in the restoration industry, from routine claims to high-severity events requiring search and rescue, biohazard cleanup, and full-scale reconstruction. These changes have shaped her strategic approach, emphasizing flexibility, collaboration, and deep industry knowledge. Her work consistently brings a human and empathetic approach to restoration projects.

Her client base includes insurance carriers, adjusters, brokers, agents, risk managers, end users, and facilities teams, with a strong focus on large loss and commercial disaster recovery. Marisa works with large Fortune 500 companies to create risk plans and disaster planning that keep organizations whole and financially responsible. She operates within the standards set by the IICRC and RIA, ensuring compliance and quality in every project. She is WRT and ASD certified.

Driven by a desire to be a champion for both her team and her clients, Marisa continues to lead with integrity, vision, and a relentless pursuit of excellence in a 24/7/365 industry.

Key Achievements

• Led Cross-Functional Initiatives: Spearheaded a multi-departmental collaboration that streamlined operations and reduced project turnaround time by 25%.
• Strategic Impact: Played a pivotal role in shaping and executing a strategic roadmap that resulted in a 15% increase in customer engagement.
• Innovation & Efficiency: Introduced process improvements that enhanced team productivity and saved over 100 hours annually.
• Recognition: Received top honors with Sales Society for outstanding leadership and contribution to organizational goals. She is a past President and Board Member of the Claims Conference of Northern California and currently serves as Education Chair, overseeing curriculum and scholarship programs. She is also a member of CAA (California Apartment Association) and RIMS Golden Gate. She ranks in the top 5 in sales within a multi-billion-dollar organization.
• Mentorship & Development: Successfully mentored junior team members and supports student development through CCNC and RIMS organizations.

On a personal note, Marisa is married and has three children—one daughter (angel in heaven) and two sons. She lives in Napa Valley, where her family produces wine. She is a sports enthusiast and a devoted dog mom.

With experience in the restoration industry since 2015, he brings a strong background in customer service and project management, supported by 10 years of prior experience as an owner/operator. He specializes in delivering exceptional customer experiences while ensuring projects are completed efficiently, safely, and with a high level of professionalism.

Outside of work, he enjoys Formula 1 racing and traveling.

With experience in the restoration industry since 2013, Diego began his career as an assistant technician and steadily advanced through the ranks. This progression reflects a strong work ethic, hands-on technical expertise, and proven leadership ability, along with a deep understanding of projects from the ground up.

He specializes in managing projects efficiently while maintaining a strong customer-focused approach. His strengths include clear communication, problem-solving, and ensuring work is completed to high standards. Experience across multiple roles allows for proactive planning, anticipating challenges, and delivering reliable solutions.

A key professional priority is consistently exceeding customer expectations and restoring peace of mind. He is driven by ensuring clients feel confident, informed, and supported throughout every stage of the project.

Outside of work, he is deeply family-oriented and enjoys spending time with his family—especially the twins, who happily take up most of their free time and serve as a major source of motivation.

Ally brings experience in the restoration industry since 2013, with a well-rounded background in office management, estimating, project coordination, and project management. She has managed a wide range of losses, including water, fire, contents, mold, and trauma, and specializes in complex fire and trauma losses where professionalism, discretion, and clear communication are critical.

She focuses on transparency, clear expectations, and consistent follow-through throughout the restoration process. Her calm, reassuring approach helps clients feel informed and supported from start to finish.

Outside of work, Ally enjoys spending time with her three dogs and exploring her passion for cooking and experimenting with new recipes.

Luis Tirado has returned to his role as Project Manager, the position he enjoys most, where he focuses on delivering exceptional customer service and providing clients with peace of mind during stressful property damage and catastrophe situations. He understands that every project is unique and prioritizes consistent communication, reliable execution, and a positive overall experience for each client.

Luis specializes in technology-driven solutions, including computer systems, Excel programming, and software, which he uses to improve efficiency and strengthen project oversight. His professional priority is serving clients and customers with unwavering commitment to service quality and satisfaction.

Outside of work, Luis enjoys staying active by playing sports, spending time with his family, camping, and traveling whenever possible.

With experience in the restoration industry since 2004, he brings extensive industry knowledge and a strong commitment to building long-term client relationships through clear communication, trust, and results-driven project management. He takes pride in guiding projects from start to finish while ensuring quality, safety, and customer satisfaction.

Outside of work, he enjoys golfing, snowboarding, and traveling.

With experience in the restoration industry since 1995, he brings over three decades of expertise, including 25 years with ServiceMaster. His focus has consistently been on providing customers and clients with immediate emergency services, honest assessments, and high-quality work that leads to strong, reliable outcomes.

For the past 15 years, he has proudly served homeowners, insurance companies, and businesses throughout Northern California. His goal is to continually refine his skills to deliver services that exceed expectations.

Outside of work, he enjoys spending time with his family, serving his church, snow skiing, and watching football. He also dreams of traveling the world and experiencing new people, places, and cultures.

Boris Erlikh has been with ServiceMaster since 2009 and brings more than 15 years of experience in large-scale commercial disaster recovery and restoration. Over the course of his career, Boris has supported mitigation and recovery efforts across more than 200 million square feet of commercial property nationwide, working closely with leading global property and asset management firms including CBRE, JLL, and Cushman & Wakefield.

Boris specializes in managing complex, high-stakes loss events involving water, fire, and catastrophic damage, with a focus on rapid response, operational precision, and minimizing business interruption. He is known for his hands-on approach, accountability, and commitment to availability—ensuring clients have immediate access to decision-makers and that experienced crews are mobilized quickly to stabilize assets and protect value.

A core professional priority for Boris is helping clients mitigate risk, reduce liability, and maintain continuity during disruptive loss events. Throughout his tenure, he has supported teams through some of the most challenging catastrophes in recent U.S. history, consistently delivering high-quality workmanship and dependable outcomes under pressure.

Outside of work, Boris enjoys baking artisan bread, exercising, and spending time with his friends and family.

Alex Westberg

Business Development Manager

With a career spanning five years as a professional and a lifetime of immersion, Alex Westberg brings a unique, "born-and-bred" perspective to the restoration industry. Having followed in her mother’s footsteps for over 20 years, Alex has developed an intuitive understanding of the business that goes far beyond the typical learning curve.

Currently serving as a Business Development Manager, Alex specializes in navigating the complexities of Commercial and Residential Property Management, Multifamily housing, and Insurance. Her approach is rooted in a commitment to excellence and a relentless drive for professional growth. Alex’s primary focus is the cultivation of meaningful, long-term partnerships striving daily to serve as a reliable resource for current clients while welcoming the opportunity to build new relationships within the industry.

Beyond the Office

When she isn't putting out fires and assisting clients or coordinating with insurance partners, Alex is likely found in one of three places:

• At the Field: Bringing a competitive spirit and team-focused energy to the coed softball diamond.
• In the Garage: A true enthusiast who isn't afraid to "turn wrenches," Alex spends her time maintaining and showing her 1928 Model A Rat Rod at local car shows.
• With Family: Deeply rooted in her community, she prioritizes quality time with her family above all else.

Driven by growth and fueled by a genuine passion for the trade, Alex continues to be a dedicated advocate for her clients and a leader in the restoration community.

Andy joined ServiceMaster in February 2016. In his current role as National Account Manager, he focuses on his partnerships with public entities including but not limited to: cities, counties, specialty districts and schools throughout California. He most notably created the specialized encampment abatement and removal program for ServiceMaster Restoration Services.

Andy has been an integral part of managing highly complex projects such as: biohazard cleanup, encampment abatement services, water and fire mitigation, content restoration, pack out & storage, and building stabilization. He has developed preventative and exposure COVID-19 disinfection plans in which he coordinated daily, weekly and monthly cleanings for cities, counties, multiple State of California departments, sewer districts, facilities, specialty districts and large commercial customers.

Areas of Expertise: Public Entity, Commercial Large Loss Consulting, Encampment Abatement Services

Industries Served: Public Entities, Cities, Counties, State of California, Specialty Districts, Airports, Ports, Sewer Districts, Water Districts, Public works Departments, Detention Centers, Courthouses, Schools/Universities, Healthcare, Large Commercial, Property Management Companies, Pooling Agencies, Excess Insurance Carriers, Commercial & Personal Line Insurance Carriers, Agents, and Brokers

Recent Catastrophic Events: 2017: Northern California Flood, Napa CA Earthquake, Adobe & Atlas Wildfires; 2018: Carr, Camp, Mendocino & Nelson Wildfires; 2019: Kincade & Glass Wildfires; 2020: COVID-19, Riot Board-Ups, LNU/CZU/SCU Lightning Complex Wildfires; 2021:Northern California Atmospheric River; 2023: City of San Francisco Filmore Street Pressurized Water Main Burst; 2025: Palisades and Eaton Wildfires

Education: University of California, Santa Barbara; Bachelor of Arts, Communications

Awards: 2019- Maintenance Superintendents Association (MSA) Vendor of the Year