Restoration Services in Merrimack, New Hampshire

With over 23 years of experience in the insurance-related industry and 17 years dedicated to restoration, Marisa Sagil is a recognized leader in large loss and commercial disaster recovery. As a National Account Manager for a national and international restoration company, she specializes in coordinating disaster response and cleanup efforts following catastrophic events such as hurricanes, wildfires, pandemics, and civil unrest.

Marisa’s insurance and risk-related career began as a General Manager for an Additional Living Expense/Loss of Use company, where she managed national accounts and oversaw organizational operations. Her transition into restoration was driven by a passion for strategic leadership and a commitment to excellence. She continues to lead through executive leadership roles, including previous positions as SVP and EVP of Sales. Today, she is known for her entrepreneurial mindset, ethical approach, and results-driven execution.

She works with a wide range of technologies including Xactimate, Xactanalysis, T&M Pro, Docusketch, Moisture Mapper, MICA, Matterport, and proprietary software developed by Next Gear. Her ability to adapt to the evolving tech landscape—despite the industry’s slow adoption—has positioned her as a forward-thinking innovator, helping bridge gaps in real-time data and logistical responsiveness.

Marisa has witnessed significant shifts in the restoration industry, from routine claims to high-severity events requiring search and rescue, biohazard cleanup, and full-scale reconstruction. These changes have shaped her strategic approach, emphasizing flexibility, collaboration, and deep industry knowledge. Her work consistently brings a human and empathetic approach to restoration projects.

Her client base includes insurance carriers, adjusters, brokers, agents, risk managers, end users, and facilities teams, with a strong focus on large loss and commercial disaster recovery. Marisa works with large Fortune 500 companies to create risk plans and disaster planning that keep organizations whole and financially responsible. She operates within the standards set by the IICRC and the RIA, ensuring compliance and quality in every project. She is WRT and ASD certified.

Driven by a desire to be a champion for both her team and her clients, Marisa continues to lead with integrity, vision, and a relentless pursuit of excellence in a 24/7/365 industry.

Key Achievements

• Led Cross-Functional Initiatives: Spearheaded a multi-departmental collaboration that streamlined operations and reduced project turnaround time by 25%.
• Strategic Impact: Played a pivotal role in shaping and executing a strategic roadmap that resulted in a 15% increase in customer engagement.
• Innovation & Efficiency: Introduced process improvements that enhanced team productivity and saved over 100 hours annually.
• Recognition: Received top honors with Sales Society for outstanding leadership and contribution to organizational goals. She is a past President and Board Member of the Claims Conference of Northern California and currently serves as Education Chair, overseeing curriculum and scholarship programs. She is also a member of CAA (California Apartment Association) and RIMS Golden Gate. She ranks in the top 5 in sales within a multi-billion-dollar organization.
• Mentorship & Development: Successfully mentored junior team members and continues to support student development through CCNC and RIMS organizations.

On a personal note, Marisa is married and has three children—one daughter (angel in heaven) and two sons. She lives in Napa Valley, where her family produces wine. She is a sports enthusiast and a devoted dog mom.

Boris Erlikh has been with ServiceMaster since 2009 and brings more than 15 years of experience in large-scale commercial disaster recovery and restoration. Over the course of his career, Boris has supported mitigation and recovery efforts across more than 200 million square feet of commercial property nationwide, working closely with leading global property and asset management firms including CBRE, JLL, and Cushman & Wakefield.

Boris specializes in managing complex, high-stakes loss events involving water, fire, and catastrophic damage, with a focus on rapid response, operational precision, and minimizing business interruption. He is known for his hands-on approach, accountability, and commitment to availability—ensuring clients have immediate access to decision-makers and that experienced crews are mobilized quickly to stabilize assets and protect value.

A core professional priority for Boris is helping clients mitigate risk, reduce liability, and maintain continuity during disruptive loss events. Throughout his tenure, he has supported teams through some of the most challenging catastrophes in recent U.S. history, consistently delivering high-quality workmanship and dependable outcomes under pressure.

Outside of work, Boris enjoys baking artisan bread, exercising, and spending time with his friends and family.